Questions and answers

Click a question to see its answer.

Before you install

Is it free to start?

Yes. The Free plan costs $0 and covers 50 paid orders a month. Every plan includes every feature, and paid plans start with a 14-day free trial.

Do I need to edit my theme?

No. Tracking connects when you open the app, with no code to add. The optional cart helper and post-purchase survey need no code either.

Do I need a separate login?

No. ThanksTo opens inside your Shopify admin.

What does my store need?

Shopify’s Online Store sales channel.

Which sales count? What about POS?

Paid orders from your online store count, including orders that came from AI assistants.

These don’t count: POS (in-person), draft, other sales channel, cancelled and unpaid orders, and test orders on a live store.

Does it work with Shop Pay?

Yes. A paid online store order counts whichever way the shopper pays. ThanksTo can miss the last step of an express checkout such as Shop Pay. The cart helper saves who sent the shopper, so the order can keep its credit.

Does it show ad spend?

No, so compare sales with your ad platform’s costs. ThanksTo can show which ads brought orders once you paste its tags into your ads.

Which languages does it support?

ThanksTo is in English. The built-in wording of the post-purchase survey also comes in French, German, Spanish, Italian, Dutch, Portuguese (Brazil) and Japanese.

Which currencies does it support?

ThanksTo uses your store’s currency from Shopify, even when a shopper pays in another one.

Does it store shoppers’ names or emails?

No. ThanksTo doesn’t store names, emails, phone numbers or addresses, unless a shopper types one into a survey answer. Customers show as a number. Use View in Shopify to see who they are.

What happens to my older orders?

ThanksTo imports the last 60 days of orders when you install it. Older orders aren’t in ThanksTo.

After you install

Why do some orders have no credit?

Some orders can’t be credited. Ad blockers hide some shoppers’ visits, and so does saying no to tracking. Word of mouth leaves no link to follow. These orders show as Direct or Not tracked.

What about refunds?

Refunds come off net sales. An order refunded in full can keep its credit, but it no longer counts as an order. Your plan still counts refunded orders.

Can creators see their results?

Yes, if you send them a stats link, a page with their visits, orders and net sales. Anyone with the link can open it.

Does ThanksTo pay creators?

No. A creator’s page has Export orders, which lists their orders with net sales for each. Credit is an estimate, so check the orders before you pay anyone from them.

What happens when I go over my order limit?

Every order is still recorded, with no fee for going over. Who to thank for orders over the limit stays hidden until you move to a plan that covers them or the month ends.

Can I change or cancel my plan?

Yes, at any time. Open Subscription in the ThanksTo menu. Shopify bills you on your Shopify invoice, in USD.

Do test orders show up?

Not on a live store, so check with a real visit. On a development store, they do appear.

Can I export my data?

Yes. On Orders, click Export to download a CSV file, which opens in a spreadsheet.

Something not working? See Fix a problem.