Uninstall or reinstall

Uninstalling leads to the deletion of your ThanksTo data. If you want to keep your orders and their credits, download them first.

Uninstall ThanksTo

1. To keep your orders, open Orders, choose your dates and click Export.

2. In your Shopify admin, go to Settings, then Apps.

3. Find ThanksTo, click the menu icon (three dots) beside it, then click Uninstall.

4. Click Uninstall again to confirm.

What happens when you uninstall

• Tracking stops right away, ThanksTo stops receiving your orders, and Shopify cancels future charges. You might still be billed for the current billing cycle.
• The weekly email stops, the survey stops collecting answers, and stats links stop working.
• Order tags, hidden _thanksto_ details and your discount codes stay in Shopify.
• Your creator links and QR codes still open your store, but ThanksTo no longer records visits from them.

When your data is deleted

About 48 hours after you uninstall, Shopify asks ThanksTo to delete your store’s data. A daily job then deletes all of it, and a big store can take more than one daily run. Copies in our host’s automatic recovery history expire within 30 days.

Install ThanksTo again

• Before your data is deleted: ThanksTo keeps your creators, links, orders and settings. Visits from the time the app was gone are missing, so some of those orders can’t be credited.
• After your data is deleted: ThanksTo starts fresh, like a new install.

In both cases, the app imports the last 60 days of orders again. Shopify remembers the trial days you’ve used for 180 days, so reinstalling doesn’t restart a free trial. After you install:

1. Open Settings and find the Tracking card. If it says Tracking off, click Check again.

2. In the same card, if Cart helper doesn’t show On, click Turn on in theme editor.